SYNETIQ protects itself and clients from software failure with The Cloud

  

SYNETIQ has made a significant investment to allow its software solutions to run in the Cloud which includes both Microsoft’s Azure and Amazon’s AWS. This includes core services such as its SQL Database, Web Services and File (Image) Storage and of course our on-line Auction. Moving to the cloud means SYNETIQ can utilise High Availability Features to protect itself and its clients against potential problems associated with server failure.

SYNETIQ is committed to investment in new, innovative technology. Its dedicated team of developers are always looking for new ways to increase the security and performance of systems. This approach allows SYNETIQ to provide the best value possible for clients that rely on its software solutions and its Auction.

Software outages have the potential to disrupt or even halt operations within a business, as a result SYNETIQ has opted for the Business-Critical Service for its new Azure hosted SQL databases.

Azure’s Business-Critical Service means that the database is distributed across four servers in three different London availability zones. Each availability zone is based in unique physical location and is made up of one or more datacentres equipped with independent power, cooling, and networking. Azure’s Business-Critical Service also means the hard drives (SSDs) used to store data are located close to the servers, providing ultimate performance. This insures that SYNETIQ and its clients can now enjoy improved performance and high availability, removing critical single points of failure.

Increased performance: Because the databases now run from multiple servers typically heavy tasks such as running reports now have no impact on performance of systems. We can scale up the power and size of our servers as demand requires. The Auction for example auto-scales up its servers as is required for the number of bidders and then scales back down when an auction has finished thereby keeping cists to a minimum too.

Protection: Databases are now continually backed up to separate secure locations. So, in the extremely unlikely event of all of Azure’s London data centres going offline, SYNETIQ could restore back to a point within five minutes of the outage.

Dave Harcourt, IT Director at SYNETIQ, said: “Ensuring business resilience was a key factor for us when we chose to make the significant investment in Cloud technology. Our business and our clients rely on us keeping key services at capacity.

“We are always looking for ways to push to make our systems even more safe and secure as our business continues to scale. Its key that we put security and innovation at the forefront of everything we do.”

Keeping the Metropolitan Police moving during COVID-19 outbreak

  

As the UK faces an unprecedented time, all sectors are making sure they are as prepared as they can be for the challenges that the next few months could bring.

The Metropolitan Police are focusing their efforts on clearing compounds of excess vehicles, following a recent notification from the Government. Due to the limited secure storage space within London, Metropolitan Police compounds may be required to hold vital medical supplies and house Army vehicles, amongst other sensitive tasks which may be required at a time of emergency.

SYNETIQ is a key contract partner to many of the UK’s Police forces, providing compliant salvage and vehicle recycling services across the country. During March 2020, SYNETIQ has experienced a record number of vehicle uplifts from the Police, receiving over 500 vehicles over just a two-day period.

Mike Carey, Deputy Head of Vehicle Recovery & Examination Services at Metropolitan Police, said: “We cannot underplay the importance of SYNETIQ’s work and the impact this has on our operational capabilities. We are facing incredible pressure to ensure there is storage space in the pounds. Vehicle collection and processing by SYNETIQ is a business-critical operation with paramount importance to us.”

“We’d like to take this opportunity to state how important this work is for us, how much we value SYNETIQs service and employees and what it means to us that, in our time of emergency, we can rely upon SYNETIQ to continue to deliver this service to us.”

As the increase in vehicle uplifts on behalf of Police forces continues, it’s vital that SYNETIQs key operations remain open to support key services such as the Police. The Department for the Environment, Food and Rural Affairs (DEFRA), classes employees that work in the collection, processing, recycling and disposal of waste, as critical workers.

SYNETIQs teams have all had to adapt to new ways of working; social distancing has been adopted as a priority. All those that can are now working from home, and any that can’t have taken extra steps to protect themselves and their families from the spread of virus. Non-essential customer facing operations, such as parts counters, have been closed. Richard Martin, MD of SYNETIQ said “This is a difficult time for everyone in the UK. We are committed to doing everything we can to support the Metropolitan Police, as well as our other clients, customers, colleagues and their families. The situation will continue to change, and we will work closely with all critical services to ensure we deliver for them and play our part in the fight against Coronavirus.”

SYNETIQ is working hard to keep Police and other key services moving

  

As the UK faces an unprecedented time, all sectors are making sure they are as prepared as they can be for the challenges that the next few months could bring.

Police forces are focusing their efforts on clearing their compounds of excess vehicles as part of their planning.

As a result, SYNETIQ has experienced a record number of vehicle uplifts from the Police this week, receiving over 500 vehicles in just two days.

Mike Carey, Deputy Head of Vehicle Recovery & Examination Services at Metropolitan Police, said: “We cannot underplay the importance of SYNETIQ’s work and the impact this has on our operational capabilities. We are facing incredible pressure to ensure there is storage space in the pounds. Vehicle collection and processing by SYNETIQ is a business critical operation with paramount importance to us.”

“We’d like to take this opportunity to state how important this work is for us, how much we value SYNETIQs service and employees and what it means to us that, in our time of emergency, we can rely upon SYNETIQ to continue to deliver this service to us.”

The business works with many of the UK’s Police forces to provide compliant salvage and vehicle recycling services across the country. As the number of Coronavirus cases rise, it’s key to the emergency services that SYNETIQs operations remain open to support them.

The Department for the Environment, Food and Rural Affairs (DEFRA), classes employees that work in the collection, processing, recycling and disposal of waste, including scrap metal, as critical workers.

To keep supporting the country’s key sectors and workers, SYNETIQs teams have all had to adapt to new ways of working; social distancing has been adopted as a priority. All those that can are now working from home, and any that can’t have taken extra steps to protect themselves and their families from the spread of virus. Customer facing operations, such as parts counters, have been closed – with the business only selling parts via its eBay store and mygreenfleet platform.

SYNETIQs leadership team continue to work closely with their employees to resource and contingency plan as the scale of the Coronavirus unfolds.

Keeping vital vehicles on the road

It’s not just Police forces that SYNETIQ keeps on the road. It also supports many of the UKs critical services through parts and repair services, meaning mechanical repair and green parts operations must continue.

The mechanical solutions team, previously Motorman Ltd, is still completing engine replacements and other mechanical repairs on ambulances and food delivery vehicles, from a network of workshops throughout the UK.

Mygreenfleet must also continue to deliver; many mygreenfleet clients have been named as critical workers, with large commercial supermarket and utility fleets, and their garage and Bodyshop repair partners being reliant on green parts to stay on the road.

The vital services that SYNETIQ supports have never been more important to our society than right now, and the business will continue to do everything it can to keep them moving at the time we need them most.

Richard Martin, MD of SYNETIQ said “It’s a difficult time for everyone in the UK right now. We are committed to doing everything we can to support our clients, customers, colleagues and their families during this time. The situation will continue to change, and we will work closely with all critical services to ensure we deliver for them and play our part in the fight against Coronavirus”

SYNETIQ opens new Aldershot site and invests in additional capacity

  

SYNETIQ has opened a new site in Aldershot, Hampshire, with the first deliveries of vehicles being processed on the same day as the site opening. 

The Aldershot site broadens SYNETIQ’s UK coverage, increasing presence in the South and further increasing the number of vehicles SYNETIQ can handle. Two more sites are also scheduled to open, to be announced in the near future. The news is the latest example of SYNETIQ scaling up its operations through investment in its facilities. 

New racking now in use at Doncaster  

The wettest February on record resulted in an increase to the number of vehicles SYNETIQ processed. Many of these claims were on flooded vehicles – from individual cases to major surge events affecting hundreds of vehicles at a time.  

New racking at its Doncaster site played a major role, following installation last year. The racking offered over 1600 free spaces, allowing flooded vehicles to be processed quickly and safely. 

Recent additions to its fleet of transporters also meant SYNETIQ was able to collect more vehicles than ever; the 25 new DAF transporters increasing the capacity of the business’s in-house Logistics facility. 

Ray Curry, Operations Director at SYNETIQ, said: “We’re investing heavily in our sites to ensure we have the capacity we need in the future. It also gives us the ability to work with new clients, while offering the same excellent service to all our valued existing clients.” 

COVID-19 update

  

Here at SYNETIQ our values are Care, Simplicity and Integrity. It’s in challenging times like these that the way we act is more important than ever. We care about the safety of our clients, customers and colleagues, we always act with integrity so it’s important that we do the right things at the right time and keep things simple for everyone. We are here to support you with solutions.

To do this we are closely following government guidelines and will continue to stay on top of everything we need to do at the right pace.

To our Insurance, police, fleet, bodyshop, mechanical services, VRM and software clients. We have confidence in our ability to maintain a good level of service during these challenging times; you will continue to get at least one direct communication per week to keep you up to date. If you need anything else from us just shout, your client contact will be happy to help and provide solutions and reassurance.

To all our Auction, Parts, and Car Sales customers – we know you need to keep your world moving so we are here for you. You can contact us via email and phone as well as Facebook messenger, twitter and Instagram – this way we can all support social distancing. If you need to come to one of our sites be assured that our teams are following hygiene guidelines. As the situation progresses, we might need to rethink the way we interact with you – if we need to make changes to keep us all safe, we will let you know.

Finally, to our colleagues. We couldn’t do this without you – we are proud of how you are keeping calm and doing a great job. We know it’s not easy to manage your day job and the worry that you feel in your personal lives – your family, your workplace and your communities. Keep talking to us so we know how to make this work for you.

We can do this together – keep talking, keep listening. When you need us, we are here with the right solutions.

SYNETIQ – The intelligent choice for TAS RACING

  

Northern Ireland based TAS Racing is delighted to welcome SYNETIQ as the team’s new lead partner for the 2020 Bennetts British Superbike Championship season.

BMW Motorrad UK’s official British Superbike Team, TAS Racing, will adopt the title, SYNETIQ BMW Motorrad, for the forthcoming BSB series – with riders Bradley Ray and Taylor Mackenzie campaigning the team’s S1000RR machinery.

Philip Neill, Team Principal, TAS Racing: “We are understandably delighted to announce our new partnership with SYNETIQ, especially as this will be their first experience as a sponsor in motorcycle racing. The British Superbike Championship provides a great platform for brand exposure and we look forward to entering this new chapter together as SYNETIQ BMW. 2020 marks a significant landmark for TAS Racing – being our 20th anniversary year and together with two dynamic young riders, we hope to mark the occasion with some success.”

Richard Martin – Managing Director, SYNETIQ: “We’re thrilled to announce our new partnership with TAS Racing. Many of our employees are huge motorbike racing fans, myself included, so this is a particularly proud moment for all of us. We’re looking forward to following the team’s campaign this season and wish them the absolute best of luck.”

Scott Grimsdall – BMW Motorrad UK Marketing Manager: “We’re very pleased to welcome SYNETIQ into the TAS Racing team for 2020 in what we hope will be a very exciting and competitive British Superbike Championship season. With two young and ambitious riders we have high hopes for a successful season onboard the S1000RR.”

Major Incident team recovers over 700 vehicles during floods

  

South West Motor Traders receive assistance from SYNETIQ…

Severe weather caused a chaotic start to 2020, resulting in major disruption for many businesses.

On Sunday 16th February, the fourth storm of the year hit Pontypridd, South Wales. Over a month’s worth of rain fell in 48 hours, resulting in significant flooding across the area. Over 1000 homes were damaged within the borough, with many businesses also left underwater.

The local motor trade and repair centres are badly affected, returning to work on Monday 17th February to find thousands of vehicles and multiple businesses damaged by flood water. SYNETIQ received notification from its insurance client with several policy holders in need of urgent assistance the area.

SYNETIQs Major Incident team was deployed from sites in Winsford and Nantwich, arriving at the area on Tuesday evening. At first light on Wednesday, a recovery strategy was developed with the Insurer and policy holders, with a strict timescale agreed.

SYNETIQ immediately deployed a fleet of vehicle transporters, forklift trucks, telehandlers and sweepers. By the end of the week, SYNETIQ had cleared 4 primary sites, recovering over 300 vehicles using over 100 transporter journeys.

Over 100 tonnes of river silt and debris was moved from forecourts, enabling policy holders to continue repairs to the property. SYNETIQ will have the remaining areas cleared by the end of the week, helping to assess 150 vehicles as part of a further claim. As a result, the total number of vehicles SYNETIQ has recovered from the Pontypridd area will be over 1000.

Mike Griffin is Operations Manager at Griffin Mill, one of the businesses affected by the flooding, said: “Within 24 hours, SYNETIQ had mobilised machinery to recover the flood damaged vehicles and had removed all vehicles on our forecourt and showroom within the first day. SYNETIQ also provided machinery to assist with the clean-up operation of the silt left after the floods receded. The whole operation was conducted efficiently, and the area cleared before many other motor traders in the area. This enabled us to carry on with the rest of the repairs required to our premises. Thanks again to Synetiq for all they have done.”

Unpredictable weather remains a risk to businesses in the motor trade across the country, but SYNETIQ remains on hand, reacting quickly whenever necessary. Regular investment in equipment and infrastructure also helps SYNETIQ offer the best possible service to its Insurance clients.

Major fleet operator saves 79% on engine repair costs with SYNETIQ

  

Keeping on top of vehicle repair costs is essential when operating a large fleet. In the event of a mechanical fault, it pays to call SYNETIQ – as a major fleet operator recently discovered…

The vehicle in question was a Mercedes C250. It had already been recovered to a Mercedes main dealership, where initial investigations showed signs of contamination in the fuel system. The fuel system was drained and replenished with fresh fuel, and other associated checks were carried out. After an engine compression test, the fleet operator was informed the results were below the minimum figures accepted by the OEM. At this stage, the investigative work had amounted to over £500.


The main dealer recommended that a brand new OEM replacement engine was fitted, at a cost of around £16,500. SYNETIQ received a call from its fleet customer to provide a quote for a remanufactured replacement engine and fuel injection equipment. These costs totalled £6,595, including a full 12 month parts and labour UK warranty. To achieve this significant saving, the Mercedes was recovered to the workshop.

However, the best news was yet to come. Once on site, SYNETIQ carried out a further engine compression test which delivered readings within Mercedes’ specifications. The cylinder bores were scoped and the injectors were sent for testing, where SYNETIQ’s technicians discovered a seized injector was stuck open, overfuelling the engine.


The problem injector was replaced and the rest were cleaned and tested. The rest of the fuel system, including the fuel rail, filter and pump were cleaned and tested. The engine oil and filter were also replaced, before a specialist fuel sample diagnostic test was conducted. Additional road testing revealed the C250 was back to full health and ready to be returned to the road. The total cost for this work was just £3,241.


One final piece of good news? The work was completed within five working days of collection – significantly less than the 3-4 weeks estimated by the main dealer.

West Yorkshire Fire and Rescue Service practice emergency training with SYNETIQ.

  

SYNETIQ has hosted a Road Traffic Collision (RTC) training day for West Yorkshire Fire and Rescue Service.

The training day, held at SYNETIQs Huddersfield site, was an opportunity to practice vital skills for real emergency situation. Firefighters are called to RTCs regularly as part of the emergency response they provide across West Yorkshire. Practicing rescue skills like these means they maintain their training to a high level in working across a range of situations.

SYNETIQ donated three vehicles and staged an RTC for the team, creating a challenging and realistic situation. West Yorkshire firefighters were then able to practice rapid extraction methods using their specialist tools.

SYNETIQ’s relationship with West Yorkshire Fire and Rescue Service can be traced back to Motorhog, which previously hosted training days before becoming part of SYNETIQ in March 2019. SYNETIQ was delighted to continue this relationship and is looking forward to welcoming the team back in the future­.

Motorman Ltd rebrands to SYNETIQ

  

In the week that SYNETIQ celebrate their first birthday they are excited to announce the complete rebrand of Motorman Ltd.

SYNETIQ is the UK’s largest vehicle salvage and recycling business, which acquired Motorman in October 2019. Since the acquisition, the two businesses have been busy integrating teams, harmonising processes and taking full advantage of the increased resources available through SYNETIQ.

SYNETIQ Mechanical Services can now access a huge stock of quality, certified OEM green parts, offering fleet clients improved cost-effective repair solutions, product availability and choice.

Joining SYNETIQ has also meant the expansion of the existing UK network of mechanical repair workshops. Group mechanical repair sites in Cheshire (Winsford) and Gloucester (Cinderford) are now being utilised with great success, increasing the already comprehensive UK coverage of workshops.

SYNETIQ is delighted to be equipped with the specialist knowledge and experience of the Motorman team. Coupled with increased capacity and coverage, the business is on hand to offer a more comprehensive service than ever before.