Did you know, you can now order and pay for your parts online and collect them from your nearest site?
During the lockdown period, we wanted to take the opportunity to make some improvements for you. Click and collect makes it safer and easier to buy from us at the moment – but it’ll also have lots of benefits going forward.
When using click and collect, you get a quick answer on what we have in stock before you visit us. It also means less waiting time once you arrive! What’s not to like?
Live Chat & automatic Chat Bot
We’ve also launched SYNETIQ Live Chat, available through a link on our website. This is now the way to contact us if you’re looking for parts for your vehicle.
We’ve received a huge response so far – we’re carrying on improvements and training more of our colleagues, so we can answer your queries more quickly. You can use Live Chat for any type of question, whether related to auction, parts or anything else.
As of today, we’ve also switched on a Chat Bot – this aims to automatically respond to your question with a link to our new Knowledge Base. Again, this will make sure your questions get a speedy response – it’ll also be available all around the clock.
We’re hard at work, making sure you have the best experience possible when using SYNETIQ. Hope to see you soon!
Parts: We have reopened our parts, wheels and tyres counters and installed screens for safety. We strongly advise that you order online and use click and collect to make sure you can follow social distancing measures. We also offer delivery on parts through our website and eBay.
Our Doncaster call centre and Huddersfield site remain closed but you can speak to an adviser by choosing livechat on our website.
Our SYNETIQ auctions are open as a large part of our team can manage the online activity remotely and safely.
We have had to make several changes to the way we work during this period, these are:
We are waiving storage fees for purchased vehicles until the end of the lockdown period so you can stay safe and stay at home.
Advanced viewings of vehicles are currently suspended to minimise the amount of time customers are onsite.
We can deliver your vehicle for a fee, so you don’t have to come to site – please message one of our team for a price.
We have shortened our opening hours – core opening hours are now 9am to 5pm Monday to Friday. Please remember to allow enough time for loading when planning your visit.
Our Huddersfield site is temporarily closed.
We have introduced a live chat facility on our website – please sign into your account and message us if you have any questions.
If you have a query please contact us on our new live chat facility, which is monitored Monday to Friday, 8.30am to 5pm. We will keep you posted as and when anything changes.
Team BRIT, the all-disabled racing team, have acquired their next racing car from SYNETIQ, meaning even more drivers have the chance to get behind the wheel.
The team have taken delivery of a 2019 BMW M240i, acquired through SYNETIQs market-leading salvage vehicle auction. It will be become their next academy car, providing opportunities for more disabled drivers to enter the world of motorsport.
Team BRIT launched its Racing Academy last year as an extension to its racing team. The Academy supports people with physical and psychological challenges in accessing motorsport, by offering track days and experiences at circuits across the country.
Team BRIT’s world-leading hand control technology will be fitted to the car, allowing disabled drivers to race against able-bodied competitors. This cutting-edge system includes an electronic braking system, making racing easier and safer for drivers who are unable to use their legs. It can also be removed easily if required, with a simple swap of the steering wheel.
Following delivery, the vehicle was inspected at a BMW dealership, who confirmed the engine and mechanical components are in excellent working order. Vehicles sold through SYNETIQs salvage auction have been categorised as safe for repair, following the comprehensive assessment undertaken on damaged vehicles.
Damage to the rear of the vehicle will be comprehensively repaired at BMW, before returning to Team BRIT to be converted into race specification by their own skilled mechanics. Replacement OEM parts have also been supplied by SYNETIQ where necessary.
Before the BMW is ready to race, modifications will be made to take its performance to the next level. Engine upgrades will increase power to 455bhp, reducing its 0-60 time to just 3.6 seconds. Upgraded suspension and brakes will also be installed, along with bucket seats and four-point harnesses to protect the safety of drivers.
Dave Player, Founder of Team BRIT: “Our Racing Academy has gone from strength to strength after our launch last year. We’re seeing a huge demand for these opportunities for disabled drivers, so we need to keep growing.
“Our partnership with SYNETIQ has made it possible for us to acquire this almost-new BMW M240i, which is a perfect track car for our Academy. Nowhere else in the world can a disabled person that needs hand controls experience the amazing adrenaline-fuelled rush one gets from pushing a race car around a racetrack, and this car will be the pride of our fleet. We could not have done this without the generous support of SYNETIQ.”
SYNETIQ became a main sponsor of Team BRIT in February this year, and the two organisations will continue to work together to make the most of a truly meaningful partnership.
To migrate or not to migrate? That’s the question Procurement and Supplier Relationship teams must face at some time or another. When businesses are closely connected through people and process, change can often seem disruptive, risky and difficult to manage.
At SYNETIQ, a smooth transition for new clients is a key part of our offering. At the beginning of the relationship with NFU Mutual, SYNETIQ’s bespoke onboarding process played a major part in assuring teams that the transition would be a smooth one.
The catalyst for change
NFU Mutual was looking to ensure full traceability of its Category B salvage. SYNETIQ’s policy is to break all ABI Category B vehicles inhouse, crushing bodyshells and any structural components on its UK sites. Compliance, safety and social responsibility are always paramount, ensuring severely damaged vehicles can never return to the road.
SYNETIQ agreed to handle the whole salvage process for NFU Mutual, from the point of vehicle uplift and transportation, through to free storage and compliant disposal. SYNETIQ handles all logistics inhouse, with dedicated teams and its own fleet of vehicle transporters. This process eliminates insurer risk by preventing the leakage of ABI Category A and B salvage to the market.
Managing the switch
Once SYNETIQ fully understood NFU Mutual’s needs and expectations, the migration could begin. A specific SYNETIQ team was set up to manage the transition, with a dedicated phone line and client contact. SYNETIQ organised a conference for NFU Mutual Engineers, with staged vehicle scenes for salvage evaluation and categorisation training.
All NFU Mutual’s Regional Claims Centres were visited by Steve Dodson, SYNETIQ’s Business Development and Client Relationship Director, who personally managed the onboarding process. “We were able to reassure NFU Mutual that this transition was something we’d done many times before. We agreed measures, controls and scheduled communication to make sure the switch caused as little disruption as possible. We can even underwrite any financial cost involved to give total peace of mind.”
Thorough training was also provided on SYNETIQ’s industry-leading VISTA salvage management portal. Together with ongoing support from a dedicated Client Support Manager, the team is always ready to offer advice and guidance on case referrals.
Smooth IT integration was vital, allowing NFU Mutual to use the systems to their full capabilities as early as possible. VISTA allows the upload of vehicle photos at the point of collection, meaning NFU Mutual engineers can begin cases as soon as SYNETIQ uplifts the vehicle. Insurer handlers and engineers input pre-accident value and vehicle category, before the salvage is cleared and processed through the correct channel – whether auction, dismantling or recycling. The payment to NFU Mutual is automatically generated by the system and integrated into their Claims system.
“SYNETIQ provided NFU Mutual a seamless transition with a well thought through and supportive strategy, their IT compliments the service offering perfectly, and was intuitive for our handlers to use, the relationship has developed into a value expanding agreement from the outset” – Dale Kirkton, NFU Mutual
SYNETIQ has surpassed expectations for salvage returns and are constantly working with NFU Mutual to explore new ways to enhance the relationship and add value.
SYNETIQ also handles NFU Mutual’s Third Party salvage requirements, offering the same competitive rates and compliant disposal model.
A guaranteed “Auto Bridge” agreement has also been set up, catering for exceptional cases. In events where vehicle write-off status is marginal or there are difficulties with parts availability or repair time, SYNETIQ can provide a payment to NFU Mutual to bridge the gap. The agreement avoids other costly measures too, such as the extended loan of a courtesy car provision.
This week, SYNETIQ has
opened a new site in Charlton, making it the only business in its industry with
a site in Central London. The new location is the second that SYNETIQ has
opened in the last month, following the successful launch in Aldershot,
Hampshire in late March.
Located next to the
Metropolitan Police compound, the Charlton site is designed to increase SYNETIQs
ability to support key workers even further – throughout the COVID-19 pandemic
and beyond. SYNETIQ works with many of the UKs Police forces, handling the
compliant disposal of vehicles on their behalf.
The business was recently praised for its efforts to support clients, many of which play a vital role in society. A spokesperson from the Metropolitan Police described SYNETIQ as a “business-critical operation with paramount importance to us.” Mike Carey, Deputy Head of Vehicle Recovery & Examination Services at Metropolitan Police, went on to say: “We cannot underplay the importance of SYNETIQs work and the impact this has on our operational capabilities.
Continued investment and
growth have been at the top of SYNETIQs agenda since the business was born in
March 2019. The new half-acre site will offer increased storage and processing
capacity, and opportunities for more efficient delivery routes, strengthening
SYNETIQs total UK coverage.
Richard Martin, Managing Director of SYNETIQ said:“We’re really happy with the new premises that we have negotiated. This will help us to be even more efficient and make sure we can not only exceed our client SLAs but create room for our business to continue to grow.”
Activate Group Ltd (AGL) is partnering with leading provider of vehicle salvage
services, SYNETIQ Ltd, to build an even stronger supply chain and increase their combined
ability to support key workers during the coronavirus outbreak.
AGL specialises in technology-led accident
management services and partners with some of the best-known fleet providers
and insurers to service hundreds of thousands of claims a year.
It operates a network of more than 250 body
shops and its own body shop division, Activate Accident Repair, that have all
responded swiftly to changes to ensure they can remain operational and provide
essential services that keep corporate fleets and other key workers mobile.
on its existing capability, the new partnership will see SYNETIQ exclusively
handle AGL’s total loss salvage, facilitating in-house logistics and compliant
dismantling of all Category A and B vehicles.
new partnership also includes a green parts pilot with AGL’s subsidiary Sopp
Parts, which is already underway. Where contracts allow, the use of green parts
helps reduce repair time and supports the offering of fast-track services for
NHS and fleet delivery drivers.
Director of Network and Engineering Peter McAninch said: “This is a welcome
piece of good news in challenging times and we are pleased to be able to bring
the benefits of this partnership to our operations today and in the future,
ensuring that there is increased access to green parts wherever they are
permitted to be used.
will work with Sopp Parts, our specialist parts supply division, to will
increase the reach of our supply chain and help us prioritise supply to our
250-strong network or repairers, many of whom are carrying out vital works for
added: “Green parts are OEM, non-safety critical parts, such as doors,
tailgates, lights, bumpers and major mechanical items such as engines and
gearboxes. All are quality controlled via SYNETIQs efficient quality process.”
concluded: “As well as reducing the time vehicles spend off the road, the use
of green parts is also kinder to the environment, through the reduction of
manufacturing, transportation and material wastage.”
Steve Dodson, Business Development and Client
Relationship Director at SYNETIQ, said: “We’ve seen huge growth in the use of
green parts in the vehicle repair industry, as Insurers, Bodyshops and drivers
understand the many benefits; that growth is set to increase significantly. We’re
looking forward to exploring the benefits of green parts with AGL during the
pilot and would like to welcome the group on board.”
SYNETIQ has secured a two-year contract extension with NFU Mutual, further cementing a relationship which began in April 2017.
NFU Mutual signed the previous three-year contract with Motorhog – one of the four businesses which merged to create SYNETIQ last year. The news is an additional reason for celebration at SYNETIQ, as the business marked a successful first year of trading last month.
SYNETIQ has surpassed expectations for salvage returns and are constantly working with NFU Mutual to explore new ways to enhance the relationship and add value; great news for the insurer and it’s 900,000+ members.
The whole salvage process is handled by SYNETIQ, from the point of vehicle uplift and transportation through to auction or dismantling. Logistics are dealt with inhouse, thanks to SYNETIQ’s dedicated team and fleet of vehicle transporters. This process not only limits insurer liability, it also goes one step further to prevent the leakage of Category A and B salvage.
NFU Mutual has complete peace of mind that no Category A or B salvage will ever return to the road. Such vehicles are processed within SYNETIQ’s UK sites and never auctioned. Category B salvage is dismantled, and all shells are crushed on site; Category A vehicles are also crushed on site.
NFU Mutual have the option to no longer be involved in the recovery or processing of third-party salvage; the third party can be paid out directly by SYNETIQ once the vehicle details have been received.
Dale Kirkton, Claims Supply Manager at NFU Mutual, said: “SYNETIQ provided NFU Mutual a seamless transition with a well thought through and supportive strategy. Their IT compliments the service offering perfectly and was intuitive for our handlers to use. The relationship has developed into a value expanding agreement from the outset.”
During its first year of trading, SYNETIQ is proud to have retained all existing contracts. The business is now extending its new range of services to existing clients, including green parts, software solutions and vehicle registration mark data.
Following the outbreak of COVID-19, SYNETIQ has been classed as a key worker by DEFRA. The business has adjusted accordingly, with many of its services continuing safely behind closed doors to support clients, including Police, Insurance and Fleet customers during this challenging time.
SYNETIQ has successfully launched
an online Live Chat facility – one of the first of its kind in the industry. Still
at an early development stage, it has arrived just in time to help customers
contact the business quickly and easily during the COVID-19 outbreak.
Private individuals and
small businesses from all over the world use SYNETIQ products and services
every week – purchasing from its online auction, finding matching vehicle parts,
replacement wheels and tyres and much more. SYNETIQ Live Chat has transformed the
way the business can communicate with these customers, particularly as
Coronavirus continues to cause disruption.
The new tool has been
implemented by SYNETIQs Edinburgh-based developers, although the launch wasn’t
planned for some time. As the threat of COVID-19 became clear, the team
adjusted priorities to get the tool up and running ahead of schedule. SYNETIQs
Web Developers will now continue to refine and improve its operation further.
SYNETIQ Live Chat has been
incredibly well received after its first two weeks, with over 2000 customers
using the tool to get in touch with SYNETIQ teams at based across the UK.
Steve Robbins, Head of Web
and AWS, said: “We recognised we could improve our online experience with live
chat, and the development has been in the pipeline for some time. The
current situation meant that we have brought forward the development and
launched it almost overnight. We have many improvements planned for the
online chat experience and we are working towards our goal of a unified online
customer communication platform built right into all our websites.”
Adapting to a changing
situation is now the agenda for many businesses, and SYNETIQ is no different. All
colleagues able to work from home are now doing so – managing online activity
remotely and safely. The Auction team has introduced new opening hours and has suspended
vehicle viewings and storage fees until the end of the lockdown period.
SYNETIQ has been classed
as a key worker by DEFRA, so many B2B services are continuing safely behind
closed doors to support key Police, Insurance and Fleet customers during this
SYNETIQ has made a significant investment to allow
its software solutions to run in the Cloud which includes both Microsoft’s
Azure and Amazon’s AWS. This includes core services such as its SQL Database,
Web Services and File (Image) Storage and of course our on-line Auction. Moving
to the cloud means SYNETIQ can utilise High Availability Features to
protect itself and its clients against potential problems associated with
SYNETIQ is committed to investment in new,
innovative technology. Its dedicated team of developers are always looking for new ways to increase the security and performance of
systems. This approach allows SYNETIQ to provide the best value possible for
clients that rely on its software solutions and its Auction.
Software outages have the potential to disrupt or
even halt operations within a business, as a result SYNETIQ has opted for the
Business-Critical Service for its new Azure hosted SQL databases.
Azure’s Business-Critical Service means that the
database is distributed across four servers in three different London
availability zones. Each availability zone is based in unique physical location
and is made up of one or more datacentres equipped with independent power,
cooling, and networking. Azure’s Business-Critical Service also means the hard
drives (SSDs) used to store data are located close to the servers, providing
ultimate performance. This insures that SYNETIQ and its clients can now enjoy
improved performance and high availability, removing critical single points of
Increased performance: Because the databases now
run from multiple servers typically heavy tasks such as running reports
now have no impact on performance of systems. We can scale up the power and
size of our servers as demand requires. The Auction for example auto-scales up
its servers as is required for the number of bidders and then scales back down when
an auction has finished thereby keeping cists to a minimum too.
Protection: Databases are now continually backed up
to separate secure locations. So, in the extremely unlikely event of all of
Azure’s London data centres going offline, SYNETIQ could restore back to a
point within five minutes of the outage.
Harcourt, IT Director at SYNETIQ, said: “Ensuring business
resilience was a key factor for us when we chose to make the significant
investment in Cloud technology. Our business and our clients rely on us keeping
key services at capacity.
“We are always looking for
ways to push to make our systems even more safe and secure as our business
continues to scale. Its key that we put security and innovation at the
forefront of everything we do.”