A smooth transition for NFU Mutual

  

To migrate or not to migrate? That’s the question Procurement and Supplier Relationship teams must face at some time or another. When businesses are closely connected through people and process, change can often seem disruptive, risky and difficult to manage.

At SYNETIQ, a smooth transition for new clients is a key part of our offering. At the beginning of the relationship with NFU Mutual, SYNETIQ’s bespoke onboarding process played a major part in assuring teams that the transition would be a smooth one.

The catalyst for change

NFU Mutual was looking to ensure full traceability of its Category B salvage. SYNETIQ’s policy is to break all ABI Category B vehicles inhouse, crushing bodyshells and any structural components on its UK sites. Compliance, safety and social responsibility are always paramount, ensuring severely damaged vehicles can never return to the road.

SYNETIQ agreed to handle the whole salvage process for NFU Mutual, from the point of vehicle uplift and transportation, through to free storage and compliant disposal.  SYNETIQ handles all logistics inhouse, with dedicated teams and its own fleet of vehicle transporters. This process eliminates insurer risk by preventing the leakage of ABI Category A and B salvage to the market.

Managing the switch

Once SYNETIQ fully understood NFU Mutual’s needs and expectations, the migration could begin. A specific SYNETIQ team was set up to manage the transition, with a dedicated phone line and client contact. SYNETIQ organised a conference for NFU Mutual Engineers, with staged vehicle scenes for salvage evaluation and categorisation training.

All NFU Mutual’s Regional Claims Centres were visited by Steve Dodson, SYNETIQ’s Business Development and Client Relationship Director, who personally managed the onboarding process. “We were able to reassure NFU Mutual that this transition was something we’d done many times before. We agreed measures, controls and scheduled communication to make sure the switch caused as little disruption as possible. We can even underwrite any financial cost involved to give total peace of mind.”

Thorough training was also provided on SYNETIQ’s industry-leading VISTA salvage management portal. Together with ongoing support from a dedicated Client Support Manager, the team is always ready to offer advice and guidance on case referrals.

Smooth IT integration was vital, allowing NFU Mutual to use the systems to their full capabilities as early as possible. VISTA allows the upload of vehicle photos at the point of collection, meaning NFU Mutual engineers can begin cases as soon as SYNETIQ uplifts the vehicle. Insurer handlers and engineers input pre-accident value and vehicle category, before the salvage is cleared and processed through the correct channel – whether auction, dismantling or recycling. The payment to NFU Mutual is automatically generated by the system and integrated into their Claims system.

“SYNETIQ provided NFU Mutual a seamless transition with a well thought through and supportive strategy, their IT compliments the service offering perfectly, and was intuitive for our handlers to use, the relationship has developed into a value expanding agreement from the outset” – Dale Kirkton, NFU Mutual

Surpassing expectations

SYNETIQ has surpassed expectations for salvage returns and are constantly working with NFU Mutual to explore new ways to enhance the relationship and add value.

SYNETIQ also handles NFU Mutual’s Third Party salvage requirements, offering the same competitive rates and compliant disposal model.

A guaranteed “Auto Bridge” agreement has also been set up, catering for exceptional cases. In events where vehicle write-off status is marginal or there are difficulties with parts availability or repair time, SYNETIQ can provide a payment to NFU Mutual to bridge the gap. The agreement avoids other costly measures too, such as the extended loan of a courtesy car provision.

SYNETIQ opens new location in Central London

  

This week, SYNETIQ has opened a new site in Charlton, making it the only business in its industry with a site in Central London. The new location is the second that SYNETIQ has opened in the last month, following the successful launch in Aldershot, Hampshire in late March.

Located next to the Metropolitan Police compound, the Charlton site is designed to increase SYNETIQs ability to support key workers even further – throughout the COVID-19 pandemic and beyond. SYNETIQ works with many of the UKs Police forces, handling the compliant disposal of vehicles on their behalf.

The business was recently praised for its efforts to support clients, many of which play a vital role in society. A spokesperson from the Metropolitan Police described SYNETIQ as a “business-critical operation with paramount importance to us.” Mike Carey, Deputy Head of Vehicle Recovery & Examination Services at Metropolitan Police, went on to say: “We cannot underplay the importance of SYNETIQs work and the impact this has on our operational capabilities.

Continued investment and growth have been at the top of SYNETIQs agenda since the business was born in March 2019. The new half-acre site will offer increased storage and processing capacity, and opportunities for more efficient delivery routes, strengthening SYNETIQs total UK coverage.

Richard Martin, Managing Director of SYNETIQ said: “We’re really happy with the new premises that we have negotiated. This will help us to be even more efficient and make sure we can not only exceed our client SLAs but create room for our business to continue to grow.”

SYNETIQ and AGL partner up to drive green parts supply

  

Activate Group Ltd (AGL) is partnering with leading provider of vehicle salvage services, SYNETIQ Ltd, to build an even stronger supply chain and increase their combined ability to support key workers during the coronavirus outbreak.

AGL specialises in technology-led accident management services and partners with some of the best-known fleet providers and insurers to service hundreds of thousands of claims a year.

It operates a network of more than 250 body shops and its own body shop division, Activate Accident Repair, that have all responded swiftly to changes to ensure they can remain operational and provide essential services that keep corporate fleets and other key workers mobile.

Building on its existing capability, the new partnership will see SYNETIQ exclusively handle AGL’s total loss salvage, facilitating in-house logistics and compliant dismantling of all Category A and B vehicles.

The new partnership also includes a green parts pilot with AGL’s subsidiary Sopp Parts, which is already underway. Where contracts allow, the use of green parts helps reduce repair time and supports the offering of fast-track services for NHS and fleet delivery drivers.

AGL’s Director of Network and Engineering Peter McAninch said: “This is a welcome piece of good news in challenging times and we are pleased to be able to bring the benefits of this partnership to our operations today and in the future, ensuring that there is increased access to green parts wherever they are permitted to be used.

“SYNETIQ will work with Sopp Parts, our specialist parts supply division, to will increase the reach of our supply chain and help us prioritise supply to our 250-strong network or repairers, many of whom are carrying out vital works for key workers.”

Peter added: “Green parts are OEM, non-safety critical parts, such as doors, tailgates, lights, bumpers and major mechanical items such as engines and gearboxes. All are quality controlled via SYNETIQs efficient quality process.”

Peter concluded: “As well as reducing the time vehicles spend off the road, the use of green parts is also kinder to the environment, through the reduction of manufacturing, transportation and material wastage.”

Steve Dodson, Business Development and Client Relationship Director at SYNETIQ, said: “We’ve seen huge growth in the use of green parts in the vehicle repair industry, as Insurers, Bodyshops and drivers understand the many benefits; that growth is set to increase significantly. We’re looking forward to exploring the benefits of green parts with AGL during the pilot and would like to welcome the group on board.”

NFU Mutual extends contract with SYNETIQ for two years

  

SYNETIQ has secured a two-year contract extension with NFU Mutual, further cementing a relationship which began in April 2017. 

NFU Mutual signed the previous three-year contract with Motorhog – one of the four businesses which merged to create SYNETIQ last year. The news is an additional reason for celebration at SYNETIQ, as the business marked a successful first year of trading last month. 

Surpassing expectations 

SYNETIQ has surpassed expectations for salvage returns and are constantly working with NFU Mutual to explore new ways to enhance the relationship and add value; great news for the insurer and it’s 900,000+ members. 

The whole salvage process is handled by SYNETIQ, from the point of vehicle uplift and transportation through to auction or dismantling. Logistics are dealt with inhouse, thanks to SYNETIQ’s dedicated team and fleet of vehicle transporters. This process not only limits insurer liability, it also goes one step further to prevent the leakage of Category A and B salvage. 

Compliant breaking 

NFU Mutual has complete peace of mind that no Category A or B salvage will ever return to the road. Such vehicles are processed within SYNETIQ’s UK sites and never auctioned. Category B salvage is dismantled, and all shells are crushed on site; Category A vehicles are also crushed on site. 

NFU Mutual have the option to no longer be involved in the recovery or processing of third-party salvage; the third party can be paid out directly by SYNETIQ once the vehicle details have been received. 

Dale Kirkton, Claims Supply Manager at NFU Mutual, said: “SYNETIQ provided NFU Mutual a seamless transition with a well thought through and supportive strategy. Their IT compliments the service offering perfectly and was intuitive for our handlers to use. The relationship has developed into a value expanding agreement from the outset.” 

During its first year of trading, SYNETIQ is proud to have retained all existing contracts. The business is now extending its new range of services to existing clients, including green parts, software solutions and vehicle registration mark data. 

Following the outbreak of COVID-19, SYNETIQ has been classed as a key worker by DEFRA. The business has adjusted accordingly, with many of its services continuing safely behind closed doors to support clients, including Police, Insurance and Fleet customers during this challenging time. 

SYNETIQ Live Chat launches to support customers during COVID-19 and beyond

  

SYNETIQ has successfully launched an online Live Chat facility – one of the first of its kind in the industry. Still at an early development stage, it has arrived just in time to help customers contact the business quickly and easily during the COVID-19 outbreak.

Private individuals and small businesses from all over the world use SYNETIQ products and services every week – purchasing from its online auction, finding matching vehicle parts, replacement wheels and tyres and much more. SYNETIQ Live Chat has transformed the way the business can communicate with these customers, particularly as Coronavirus continues to cause disruption.

The new tool has been implemented by SYNETIQs Edinburgh-based developers, although the launch wasn’t planned for some time. As the threat of COVID-19 became clear, the team adjusted priorities to get the tool up and running ahead of schedule. SYNETIQs Web Developers will now continue to refine and improve its operation further.

SYNETIQ Live Chat has been incredibly well received after its first two weeks, with over 2000 customers using the tool to get in touch with SYNETIQ teams at based across the UK.

Steve Robbins, Head of Web and AWS, said: “We recognised we could improve our online experience with live chat, and the development has been in the pipeline for some time.  The current situation meant that we have brought forward the development and launched it almost overnight.  We have many improvements planned for the online chat experience and we are working towards our goal of a unified online customer communication platform built right into all our websites.”

Adapting to a changing situation is now the agenda for many businesses, and SYNETIQ is no different. All colleagues able to work from home are now doing so – managing online activity remotely and safely. The Auction team has introduced new opening hours and has suspended vehicle viewings and storage fees until the end of the lockdown period.

SYNETIQ has been classed as a key worker by DEFRA, so many B2B services are continuing safely behind closed doors to support key Police, Insurance and Fleet customers during this challenging time.

SYNETIQ Auction COVID 19 update

  

Last updated: 11/09/20

Auction: The way our auction operates is constantly under review, inline with Government guidelines.

  • Advanced viewings of vehicles remain suspended to minimise the amount of time customers are onsite.
  • We can deliver your vehicle for a fee so you don’t have to come to site – click here to use our delivery estimate calculator.
  • Our shorter opening hours remain in place –opening hours are 9am to 5pm Monday to Friday. Please remember to allow enough time for loading when planning your visit.
  • Remember – safety first! High vis vests must be worn on all of our sites, collection won’t be permitted without them. High vis vests are available to buy for £5.00 on our Winsford site – this is non-returnable or refundable due to COVID-19 guidelines.

If you have a query please contact us on our new Web Chat facility, which is monitored Monday to Friday, 8.30am to 5pm. Thanks for your support, the SYNETIQ team

SYNETIQ protects itself and clients from software failure with The Cloud

  

SYNETIQ has made a significant investment to allow its software solutions to run in the Cloud which includes both Microsoft’s Azure and Amazon’s AWS. This includes core services such as its SQL Database, Web Services and File (Image) Storage and of course our on-line Auction. Moving to the cloud means SYNETIQ can utilise High Availability Features to protect itself and its clients against potential problems associated with server failure.

SYNETIQ is committed to investment in new, innovative technology. Its dedicated team of developers are always looking for new ways to increase the security and performance of systems. This approach allows SYNETIQ to provide the best value possible for clients that rely on its software solutions and its Auction.

Software outages have the potential to disrupt or even halt operations within a business, as a result SYNETIQ has opted for the Business-Critical Service for its new Azure hosted SQL databases.

Azure’s Business-Critical Service means that the database is distributed across four servers in three different London availability zones. Each availability zone is based in unique physical location and is made up of one or more datacentres equipped with independent power, cooling, and networking. Azure’s Business-Critical Service also means the hard drives (SSDs) used to store data are located close to the servers, providing ultimate performance. This insures that SYNETIQ and its clients can now enjoy improved performance and high availability, removing critical single points of failure.

Increased performance: Because the databases now run from multiple servers typically heavy tasks such as running reports now have no impact on performance of systems. We can scale up the power and size of our servers as demand requires. The Auction for example auto-scales up its servers as is required for the number of bidders and then scales back down when an auction has finished thereby keeping cists to a minimum too.

Protection: Databases are now continually backed up to separate secure locations. So, in the extremely unlikely event of all of Azure’s London data centres going offline, SYNETIQ could restore back to a point within five minutes of the outage.

Dave Harcourt, IT Director at SYNETIQ, said: “Ensuring business resilience was a key factor for us when we chose to make the significant investment in Cloud technology. Our business and our clients rely on us keeping key services at capacity.

“We are always looking for ways to push to make our systems even more safe and secure as our business continues to scale. Its key that we put security and innovation at the forefront of everything we do.”

Keeping the Metropolitan Police moving during COVID-19 outbreak

  

As the UK faces an unprecedented time, all sectors are making sure they are as prepared as they can be for the challenges that the next few months could bring.

The Metropolitan Police are focusing their efforts on clearing compounds of excess vehicles, following a recent notification from the Government. Due to the limited secure storage space within London, Metropolitan Police compounds may be required to hold vital medical supplies and house Army vehicles, amongst other sensitive tasks which may be required at a time of emergency.

SYNETIQ is a key contract partner to many of the UK’s Police forces, providing compliant salvage and vehicle recycling services across the country. During March 2020, SYNETIQ has experienced a record number of vehicle uplifts from the Police, receiving over 500 vehicles over just a two-day period.

Mike Carey, Deputy Head of Vehicle Recovery & Examination Services at Metropolitan Police, said: “We cannot underplay the importance of SYNETIQ’s work and the impact this has on our operational capabilities. We are facing incredible pressure to ensure there is storage space in the pounds. Vehicle collection and processing by SYNETIQ is a business-critical operation with paramount importance to us.”

“We’d like to take this opportunity to state how important this work is for us, how much we value SYNETIQs service and employees and what it means to us that, in our time of emergency, we can rely upon SYNETIQ to continue to deliver this service to us.”

As the increase in vehicle uplifts on behalf of Police forces continues, it’s vital that SYNETIQs key operations remain open to support key services such as the Police. The Department for the Environment, Food and Rural Affairs (DEFRA), classes employees that work in the collection, processing, recycling and disposal of waste, as critical workers.

SYNETIQs teams have all had to adapt to new ways of working; social distancing has been adopted as a priority. All those that can are now working from home, and any that can’t have taken extra steps to protect themselves and their families from the spread of virus. Non-essential customer facing operations, such as parts counters, have been closed. Richard Martin, MD of SYNETIQ said “This is a difficult time for everyone in the UK. We are committed to doing everything we can to support the Metropolitan Police, as well as our other clients, customers, colleagues and their families. The situation will continue to change, and we will work closely with all critical services to ensure we deliver for them and play our part in the fight against Coronavirus.”

SYNETIQ is working hard to keep Police and other key services moving

  

As the UK faces an unprecedented time, all sectors are making sure they are as prepared as they can be for the challenges that the next few months could bring.

Police forces are focusing their efforts on clearing their compounds of excess vehicles as part of their planning.

As a result, SYNETIQ has experienced a record number of vehicle uplifts from the Police this week, receiving over 500 vehicles in just two days.

Mike Carey, Deputy Head of Vehicle Recovery & Examination Services at Metropolitan Police, said: “We cannot underplay the importance of SYNETIQ’s work and the impact this has on our operational capabilities. We are facing incredible pressure to ensure there is storage space in the pounds. Vehicle collection and processing by SYNETIQ is a business critical operation with paramount importance to us.”

“We’d like to take this opportunity to state how important this work is for us, how much we value SYNETIQs service and employees and what it means to us that, in our time of emergency, we can rely upon SYNETIQ to continue to deliver this service to us.”

The business works with many of the UK’s Police forces to provide compliant salvage and vehicle recycling services across the country. As the number of Coronavirus cases rise, it’s key to the emergency services that SYNETIQs operations remain open to support them.

The Department for the Environment, Food and Rural Affairs (DEFRA), classes employees that work in the collection, processing, recycling and disposal of waste, including scrap metal, as critical workers.

To keep supporting the country’s key sectors and workers, SYNETIQs teams have all had to adapt to new ways of working; social distancing has been adopted as a priority. All those that can are now working from home, and any that can’t have taken extra steps to protect themselves and their families from the spread of virus. Customer facing operations, such as parts counters, have been closed – with the business only selling parts via its eBay store and mygreenfleet platform.

SYNETIQs leadership team continue to work closely with their employees to resource and contingency plan as the scale of the Coronavirus unfolds.

Keeping vital vehicles on the road

It’s not just Police forces that SYNETIQ keeps on the road. It also supports many of the UKs critical services through parts and repair services, meaning mechanical repair and green parts operations must continue.

The mechanical solutions team, previously Motorman Ltd, is still completing engine replacements and other mechanical repairs on ambulances and food delivery vehicles, from a network of workshops throughout the UK.

Mygreenfleet must also continue to deliver; many mygreenfleet clients have been named as critical workers, with large commercial supermarket and utility fleets, and their garage and Bodyshop repair partners being reliant on green parts to stay on the road.

The vital services that SYNETIQ supports have never been more important to our society than right now, and the business will continue to do everything it can to keep them moving at the time we need them most.

Richard Martin, MD of SYNETIQ said “It’s a difficult time for everyone in the UK right now. We are committed to doing everything we can to support our clients, customers, colleagues and their families during this time. The situation will continue to change, and we will work closely with all critical services to ensure we deliver for them and play our part in the fight against Coronavirus”

SYNETIQ opens new Aldershot site and invests in additional capacity

  

SYNETIQ has opened a new site in Aldershot, Hampshire, with the first deliveries of vehicles being processed on the same day as the site opening. 

The Aldershot site broadens SYNETIQ’s UK coverage, increasing presence in the South and further increasing the number of vehicles SYNETIQ can handle. Two more sites are also scheduled to open, to be announced in the near future. The news is the latest example of SYNETIQ scaling up its operations through investment in its facilities. 

New racking now in use at Doncaster  

The wettest February on record resulted in an increase to the number of vehicles SYNETIQ processed. Many of these claims were on flooded vehicles – from individual cases to major surge events affecting hundreds of vehicles at a time.  

New racking at its Doncaster site played a major role, following installation last year. The racking offered over 1600 free spaces, allowing flooded vehicles to be processed quickly and safely. 

Recent additions to its fleet of transporters also meant SYNETIQ was able to collect more vehicles than ever; the 25 new DAF transporters increasing the capacity of the business’s in-house Logistics facility. 

Ray Curry, Operations Director at SYNETIQ, said: “We’re investing heavily in our sites to ensure we have the capacity we need in the future. It also gives us the ability to work with new clients, while offering the same excellent service to all our valued existing clients.”