Sales & Service Advisor

The Sales & Service Advisor will be responsible for providing exceptional customer service and driving sales through our Webchat B2C platform. This role will involve selling parts, answering customer enquiries, processing payments, and following up on customer requests based at our Head Office in Doncaster.

Key Areas of Responsibilities:

  • Engage with customers through our Webchat platform to sell parts and answer enquiries
  • Process payments accurately and efficiently
  • Provide exceptional customer service at all times
  • Follow up on customer enquiries to ensure satisfaction
  • Meet or exceed sales targets set by management


  • Strong communication skills
  • Excellent sales ability
  • Customer service oriented
  • Ability to multitask and prioritise
  • Proficiency with computer systems and webchat platforms
  • Previous experience in sales or customer service preferred
  • Knowledge of automotive parts would be advantageous

What we offer:

  • Ongoing training and professional development.
  • Uniform and PPE provided
  • Free onsite parking
  • Benefithub (World’s largest selection of Employee Discounts and Lifestyle Benefits)
  • Electric vehicle salary sacrifice scheme
  • Cycle to work scheme
  • Discounted parts and non-auction vehicles
  • Employee discount on Vodaphone
  • Paid day to volunteer for a charity of your choice
  • Day shift, Monday to Friday
  • Competitive basic salary
  • 28 days holiday including Bank Holidays
  • Pension plan with 3.5% employer contribution

This role is subject to a satisfactory DBS, Finance, Right to work and reference checks.

Who are we?

SYNETIQ Ltd., the UK-based business unit of IAA Holdings, LLC (IAA), an RB Global, Inc. company, is the leading integrated salvage, dismantling and vehicle recycling company in the UK, formed to become the most innovative and trusted business in the industry. An integrated, data-driven and innovative business, SYNETIQ has led the way in raising industry standards and continually innovates ways of working to deliver great value, ensure complete compliance and provide a positive experience.

Here at SYNETIQ, we work with customers and clients to offer affordable, sustainable motoring solutions that don’t cost the Earth. Our services are for customers looking for quality used car parts and businesses who want to maximise the financial and environmental return of their vehicles.