Continuous Improvement and Project Manager

We are seeking a skilled Continuous Improvement and Project Manager to join our Client Services Team based at our site in Winsford. In this role, you will support the Head of Client Services and Commercial Director, ensuring smooth project execution and driving process improvements across the business.

Key Responsibilities:

• Support the Head of Client Services and Commercial Director with project coordination and management

• Communicate effectively with internal teams, clients, and external vendors

• Organise meetings, prepare agendas, and track key actions

• Identify and resolve project issues, escalating when necessary

• Collaborate on new initiatives and process improvements, ensuring deliverables are met

• Propose ways to improve client and customer experiences

• Coordinate and track project timelines, deadlines, and dependencies

• Maintain project documentation (reports, schedules, risk logs)

• Develop process and training documentation to improve service delivery

• Ensure compliance with client SLAs and manage department expenditure

• Monitor department performance and manage uncleared inventory for efficient salvage processing

Additional Responsibilities:

• Conduct audits on back-office and claims processes to ensure compliance with client requirements and industry standards

• Identify areas for improvement, provide recommendations, and support training initiatives

• Collaborate with internal teams to improve service quality and operational efficiency

Qualifications & Skills:

• Proven project management or claims management experience

• Strong communication and organisational skills

• Experience in process improvement and managing project documentation

• Knowledge of SLAs, compliance, and industry processes is a plus

• Ability to track progress, manage deadlines, and produce reports is essential

What we offer:

• Day shift, Monday – Friday

• Ongoing training and professional development

• Free onsite parking

• Uniform and PPE provided

• Benefithub (World’s largest selection of Employee Discounts and Lifestyle Benefits)

• Telus Health

• Discounted parts and non-auction vehicles

• Employee discount on Vodaphone

• Paid day to volunteer for a charity of your choice

• 33 days holiday (including Bank Holidays)

• Competitive Salary

• Pension plan with 3.5% employer contribution

This role is subject to a satisfactory DBS, Finance, Right to work and reference checks.

We operate random drug and alcohol screening to ensure the safe operation of our business activities.

Who are we?

SYNETIQ Ltd., the UK-based business unit of IAA Holdings, LLC (IAA), an RB Global, Inc. company, is the leading integrated salvage, dismantling and vehicle recycling company in the UK, formed to become the most innovative and trusted business in the industry. An integrated, data-driven and innovative business, SYNETIQ has led the way in raising industry standards and continually innovates ways of working to deliver great value, ensure complete compliance and provide a positive experience.

SYNETIQ an IAA company is an equal opportunity employer and ensures non-discrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located.