Sales & Service Executive

Our team at Gloucester is seeking a candidate with excellent customer service skills and prior knowledge of the sales process to handle inbound parts requests, provide sales quotations on our bespoke platform, and maintain exceptional service levels.

Responsibilities include identifying suitable parts from our in-house database, quoting and selling parts into the B2B market via our online portal, responding to customer inquiries in a professional manner, and resolving any issues that may arise.

Key Areas of The Role:

  • To provide sales quotations on SYNETIQ bespoke system
  • To answer/respond to incoming messages on the parts portal
  • Provide good customer satisfaction in relation to all customer matters
  • Engage with other departments to ensure parts arrive to the customer within the agreed SLA’s
  • To ensure that all customer invoicing is carried out in a timely manner

Skills:

  • Strong communication skills
  • Excellent sales ability
  • Customer service oriented
  • Ability to multitask and prioritise
  • Proficiency with computer systems and webchat platforms
  • Previous experience in sales or customer service preferred
  • Knowledge of automotive parts would be advantageous

What we offer:

  • Ongoing training and professional development
  • Uniform and PPE provided
  • Free onsite parking
  • Benefithub (World’s largest selection of Employee Discounts and Lifestyle Benefits)
  • Telus Health
  • Discounted Car parts and non-auction vehicles
  • Employee discount on Vodaphone
  • Paid day to volunteer for a charity of your choice
  • Day shift, Monday to Friday 08.30am – 5pm
  • Competitive basic salary
  • 28 days holiday including Bank Holidays
  • Pension plan with 3.5% employer contribution

This role is subject to a satisfactory DBS, Finance, Right to work and reference checks.

About LKQ SYNETIQ

Formed in 2025, LKQ SYNETIQ is a joint venture between LKQ Europe and SYNETIQ Ltd and represents a significant investment in building a sustainable circular economy for automotive parts.

Combining SYNETIQ’s dismantling and remanufacturing expertise with LKQ’s unrivalled distribution network, logistics infrastructure and automotive aftermarket customer base, the vision for LKQ SYNETIQ is to transform the availability and accessibility of recycled parts across Europe.

By unifying new, recycled and remanufactured parts under one catalogue, LKQ SYNETIQ is set to provide a game-changing solution for repairers seeking affordable, sustainable repair options while remaining compliant with rapidly evolving EU environmental regulations.