Insurance Tomorrow Podcast: Jason Cross talks sustainable claims


The latest Insurance Tomorrow podcast is now available to listen to – featuring our Client Relationship Director, Jason Cross.

The podcast is created by Allianz UK; during each episode, an expert panel discuss major global business trends, their impacts on the insurance industry and the challenges they pose to insurance brokers.

This time, Steph McGovern speaks to Jason Cross, alongside experts from Allianz , Climate Wise and Plastic Surgeon – discussing the future of sustainable claims in the insurance industry.

Podcast link:

SYNETIQ IT Team grows to support focus on innovation


SYNETIQ, the UK’s largest salvage and vehicle recycling company, has welcomed three new additions to its IT team – a mark of its commitment to investment and innovation.

Two new Senior Developers have joined to strengthen the team’s capacity, as the business prepares for the next chapter of its capabilities.

Sean Maller is the latest addition to the .Net Team, and will focus on software improvement, ensuring SYNETIQ remains a market leader in innovation and process.

Robert Ralston is the latest addition to the AWS development team and brings his experience gained in the Fleet Management industry, making him ideally placed for the role. SYNETIQ is a leading provider of Green Parts and Mechanical Solutions to fleets across the UK; Robert’s knowledge of CRM system development will enhance client and customer experience.

Navya Areti joins as Amazon Web Services (AWS) DevOps Engineer, and will be working closely with SYNETIQ’s IT development teams. Navya’s background is in the creation of cloud infrastructure – she will help the team move projects into the cloud, reduce cost, improve reliability, and continue to plan for the future.

Dave Harcourt, IT Director at SYNETIQ, said: “Investment in our team will help us offer the best possible experience to our clients and customers. I’m excited for what’s in store over the coming months and confident we’re set up to drive our industry forward through investment and innovation.”

SYNETIQ secures contract with Stocalfe Response


The UK’s largest salvage and vehicle recycling company has announced a new partnership with Stocalfe Response, a provider of accident and fleet management services.

As part of the relationship, SYNETIQ will exclusively handle salvage vehicles involved in motor claims on behalf of Stocalfe Response. This agreement will provide Stocalfe Response with unrivalled returns for its total loss vehicles.

Steve Dodson, Client Relationship & Business Development Director, said: “I’m pleased to welcome Stocalfe Response as our newest client. We’ve worked closely with their team to make sure the transition was a smooth one and I’m delighted to report that everything’s working really well.”

Stocalfe Response is based in Warrington and offers a full management service, including credit hire and intervention hire. It works with a wide range of clients and customers; handling claims on vehicles ranging from small cars to HGVs.

Bromley Beacon Academy receives support from SYNETIQ and Metropolitan Police


Students at the Bromley Beacon Academy have received a donation of motorbikes from SYNETIQ, the UK’s largest salvage and vehicle recycling company.

The academy is based in South East London, and supports young people with social, emotional, and mental health (SEMH) needs around the borough. The donated bikes will play a key role in the delivery Level 1 & 2 Motor Mechanics courses, where students can develop their practical skills and technical knowledge.

Bromley Beacon’s state of the art centre is equipped to the same standard as a professional garage, including all the relevant tools and safety equipment. Courses are designed to set students up for their working life, leading to a career in mechanics or engineering. As well as a donation of motorbikes, Bromley Beacon’s motorbike department has also received support from the Metropolitan Police service. The force’s own Motorbike Police team recently joined students at the school to share stories, vital information on keeping safe on the road, and their own experiences with motorbikes. All students reacted positively, helping to forge positive relationships between students and the Police.

SYNETIQ make moves to create a flagship site in the South West


SYNETIQ has announced its intention to expand its Gloucester site after sharing the news with its clients and colleagues last week. 

A multi-million-pound investment is already underway that will deliver new concrete works, large-scale racking systems, more purpose-built depollution facilities, and remodelled premium breaking and parts storage facilities. 

The changes will mean the closure of the long established Cinderford site by the end of September, with the migration of most of its employees, capabilities and processes transferring to the new flagship SYNETIQ site. 

This announcement of SYNETIQs commitment to expansion in the South West follows shortly behind a similar strategy and show of commitment to expanding its operations in Scotland to provide national coverage for clients and customers. 

Jason Cross, Client Director of SYNETIQ said:

The investment in the expansion of our Gloucester site is exciting, driven by our aspiration to lead the industry whilst delivering an exceptional, compliant and innovative service to our clients. This move is testament to our confidence in our business and our people, who will have the chance to develop and grow within our ambitious and scalable organisation.”

As Coronavirus caused unprecedented disruption to businesses across the UK, SYNETIQ, as a DEFRA-classified key service, continued to support its key worker clients, including Insurers, Ambulance services, Police forces and supermarket delivery vehicles, providing salvage and dismantling services, green parts and Mechanical Solutions and this investment is continued evidence of that commitment.

SYNETIQ invests in new 11-acre Glasgow site


SYNETIQ has successfully begun relocating to its new Glasgow site, marking further investment in its vehicle processing capacity.

The new Torrance premises is significantly larger than the outgoing Alexandria location and retains Julie Hubbard as Manager. The site has extensive concrete storage areas, large workshops, storage and office areas, meaning its suitable for many client services – including salvage, vehicle recycling, green parts and mechanical solutions.

The move is the next step in a strategic 5-year growth plan, where the business invests in new sites to strengthen its total UK coverage. So far this year, SYNETIQ has also opened two others – in Aldershot and in South London, the latter being the first of its kind in the industry.

SYNETIQ Torrance has plenty of space for further growth; an important consideration when choosing the site. By reinforcing its strong presence in the North, SYNETIQ can deliver the best possible experience to its clients – including Insurers, Police forces nationwide.

The business is now increasing efficiency through standardised ways of working, with the same high standards of compliance, safety, and efficiency across all its locations.

Have you tried our click & collect service yet?


Did you know, you can now order and pay for your parts online and collect them from your nearest site?

During the lockdown period, we wanted to take the opportunity to make some improvements for you. Click and collect makes it safer and easier to buy from us at the moment – but it’ll also have lots of benefits going forward.

When using click and collect, you get a quick answer on what we have in stock before you visit us. It also means less waiting time once you arrive! What’s not to like?

Live Chat & automatic Chat Bot

We’ve also launched SYNETIQ Live Chat, available through a link on our website. This is now the way to contact us if you’re looking for parts for your vehicle.

We’ve received a huge response so far – we’re carrying on improvements and training more of our colleagues, so we can answer your queries more quickly. You can use Live Chat for any type of question, whether related to auction, parts or anything else.

As of today, we’ve also switched on a Chat Bot – this aims to automatically respond to your question with a link to our new Knowledge Base. Again, this will make sure your questions get a speedy response – it’ll also be available all around the clock.

We’re hard at work, making sure you have the best experience possible when using SYNETIQ. Hope to see you soon!

Team BRIT acquires new racing car through SYNETIQs auction


Team BRIT, the all-disabled racing team, have acquired their next racing car from SYNETIQ, meaning even more drivers have the chance to get behind the wheel.

The team have taken delivery of a 2019 BMW M240i, acquired through SYNETIQs market-leading salvage vehicle auction. It will be become their next academy car, providing opportunities for more disabled drivers to enter the world of motorsport.

Team BRIT launched its Racing Academy last year as an extension to its racing team.  The Academy supports people with physical and psychological challenges in accessing motorsport, by offering track days and experiences at circuits across the country.

Team BRIT’s world-leading hand control technology will be fitted to the car, allowing disabled drivers to race against able-bodied competitors. This cutting-edge system includes an electronic braking system, making racing easier and safer for drivers who are unable to use their legs. It can also be removed easily if required, with a simple swap of the steering wheel.

Following delivery, the vehicle was inspected at a BMW dealership, who confirmed the engine and mechanical components are in excellent working order. Vehicles sold through SYNETIQs salvage auction have been categorised as safe for repair, following the comprehensive assessment undertaken on damaged vehicles.

Damage to the rear of the vehicle will be comprehensively repaired at BMW, before returning to Team BRIT to be converted into race specification by their own skilled mechanics. Replacement OEM parts have also been supplied by SYNETIQ where necessary.

Before the BMW is ready to race, modifications will be made to take its performance to the next level. Engine upgrades will increase power to 455bhp, reducing its 0-60 time to just 3.6 seconds. Upgraded suspension and brakes will also be installed, along with bucket seats and four-point harnesses to protect the safety of drivers.

Dave Player, Founder of Team BRIT: “Our Racing Academy has gone from strength to strength after our launch last year. We’re seeing a huge demand for these opportunities for disabled drivers, so we need to keep growing.

“Our partnership with SYNETIQ has made it possible for us to acquire this almost-new BMW M240i, which is a perfect track car for our Academy.  Nowhere else in the world can a disabled person that needs hand controls experience the amazing adrenaline-fuelled rush one gets from pushing a race car around a racetrack, and this car will be the pride of our fleet.  We could not have done this without the generous support of SYNETIQ.”

SYNETIQ became a main sponsor of Team BRIT in February this year, and the two organisations will continue to work together to make the most of a truly meaningful partnership.

A smooth transition for NFU Mutual


To migrate or not to migrate? That’s the question Procurement and Supplier Relationship teams must face at some time or another. When businesses are closely connected through people and process, change can often seem disruptive, risky and difficult to manage.

At SYNETIQ, a smooth transition for new clients is a key part of our offering. At the beginning of the relationship with NFU Mutual, SYNETIQ’s bespoke onboarding process played a major part in assuring teams that the transition would be a smooth one.

The catalyst for change

NFU Mutual was looking to ensure full traceability of its Category B salvage. SYNETIQ’s policy is to break all ABI Category B vehicles inhouse, crushing bodyshells and any structural components on its UK sites. Compliance, safety and social responsibility are always paramount, ensuring severely damaged vehicles can never return to the road.

SYNETIQ agreed to handle the whole salvage process for NFU Mutual, from the point of vehicle uplift and transportation, through to free storage and compliant disposal.  SYNETIQ handles all logistics inhouse, with dedicated teams and its own fleet of vehicle transporters. This process eliminates insurer risk by preventing the leakage of ABI Category A and B salvage to the market.

Managing the switch

Once SYNETIQ fully understood NFU Mutual’s needs and expectations, the migration could begin. A specific SYNETIQ team was set up to manage the transition, with a dedicated phone line and client contact. SYNETIQ organised a conference for NFU Mutual Engineers, with staged vehicle scenes for salvage evaluation and categorisation training.

All NFU Mutual’s Regional Claims Centres were visited by Steve Dodson, SYNETIQ’s Business Development and Client Relationship Director, who personally managed the onboarding process. “We were able to reassure NFU Mutual that this transition was something we’d done many times before. We agreed measures, controls and scheduled communication to make sure the switch caused as little disruption as possible. We can even underwrite any financial cost involved to give total peace of mind.”

Thorough training was also provided on SYNETIQ’s industry-leading VISTA salvage management portal. Together with ongoing support from a dedicated Client Support Manager, the team is always ready to offer advice and guidance on case referrals.

Smooth IT integration was vital, allowing NFU Mutual to use the systems to their full capabilities as early as possible. VISTA allows the upload of vehicle photos at the point of collection, meaning NFU Mutual engineers can begin cases as soon as SYNETIQ uplifts the vehicle. Insurer handlers and engineers input pre-accident value and vehicle category, before the salvage is cleared and processed through the correct channel – whether auction, dismantling or recycling. The payment to NFU Mutual is automatically generated by the system and integrated into their Claims system.

“SYNETIQ provided NFU Mutual a seamless transition with a well thought through and supportive strategy, their IT compliments the service offering perfectly, and was intuitive for our handlers to use, the relationship has developed into a value expanding agreement from the outset” – Dale Kirkton, NFU Mutual

Surpassing expectations

SYNETIQ has surpassed expectations for salvage returns and are constantly working with NFU Mutual to explore new ways to enhance the relationship and add value.

SYNETIQ also handles NFU Mutual’s Third Party salvage requirements, offering the same competitive rates and compliant disposal model.

A guaranteed “Auto Bridge” agreement has also been set up, catering for exceptional cases. In events where vehicle write-off status is marginal or there are difficulties with parts availability or repair time, SYNETIQ can provide a payment to NFU Mutual to bridge the gap. The agreement avoids other costly measures too, such as the extended loan of a courtesy car provision.

SYNETIQ opens new location in Central London


This week, SYNETIQ has opened a new site in Charlton, making it the only business in its industry with a site in Central London. The new location is the second that SYNETIQ has opened in the last month, following the successful launch in Aldershot, Hampshire in late March.

Located next to the Metropolitan Police compound, the Charlton site is designed to increase SYNETIQs ability to support key workers even further – throughout the COVID-19 pandemic and beyond. SYNETIQ works with many of the UKs Police forces, handling the compliant disposal of vehicles on their behalf.

The business was recently praised for its efforts to support clients, many of which play a vital role in society. A spokesperson from the Metropolitan Police described SYNETIQ as a “business-critical operation with paramount importance to us.” Mike Carey, Deputy Head of Vehicle Recovery & Examination Services at Metropolitan Police, went on to say: “We cannot underplay the importance of SYNETIQs work and the impact this has on our operational capabilities.

Continued investment and growth have been at the top of SYNETIQs agenda since the business was born in March 2019. The new half-acre site will offer increased storage and processing capacity, and opportunities for more efficient delivery routes, strengthening SYNETIQs total UK coverage.

Richard Martin, Managing Director of SYNETIQ said: “We’re really happy with the new premises that we have negotiated. This will help us to be even more efficient and make sure we can not only exceed our client SLAs but create room for our business to continue to grow.”