One of our core values at SYNETIQ is care – we care for our colleagues, customers, clients and their policyholders and we work hard to ensure we’re there when they need us the most.

When we were approached by our client, esure, for help to get a policyholder’s vehicle back on the road – we were more than happy to help.

The vehicle (a Range Rover) was at the point of completion apart from replacing the damaged bonnet which the repairer had been unable to source.

As a Green Parts client, esure has access to over 200,000 stock parts through our mygreenparts service and we had just the part they were looking for.

A green part is any vehicle part that matches the original manufacturer standards and is quality assured ready for reuse.

Thanks to our mygreenparts team, a grade ‘A’ part was sourced and dispatched to the repairer the same day. A grade ‘A’ part is a top-quality item that needs less than one hour preparation / repair time before it can be dispatched.

Richard Hughes, Head of Motor Repair & Engineering Claims at esure said: “esure and SYNETIQ have developed a great partnership. We’re delighted to be using more quality assured green parts, to get our customers back on the road.

“They not only found a bonnet that was in stock within the same day, but it was a grade A quality part and less than half price of a brand-new part.

“With a customer being in the centre of the experience, we were thrilled that they didn’t have to wait any longer to get their vehicle back on the road. Thanks to SYNETIQ, the policyholder experienced the very best customer service we could offer.

“This was an excellent example of esure and SYNETIQ working as one to find the perfect solution for all involved.”