Transport Support Assistant – Doncaster

About SYNETIQ

SYNETIQ is the largest integrated salvage and vehicle recycling company, formed to become the most innovative and trusted business in the industry. SYNETIQ is a fast paced, progressive business that leads the way in raising industry standards. We continually innovate ways of working, deliver great value, ensure industry-leading compliance and offer a fantastic customer experience.

By recycling and reusing vehicle parts SYNETIQ has saved over 6 million tons of CO2 over the last two years. As part of our ongoing commitment to sustainability, we are pleased to announce that we recently achieved accreditation from The Carbon Literacy Project, which includes the roll out of Carbon Literacy training across its workforce.

Right now SYNETIQ is an exciting, high growth, company to join, with an ambitious 3 year plan which relies on cutting edge technology that drives sales and profitability.

Overall Purpose of Transport Support Assistant

To provide maintenance of all administrative processes and systems associated with the transport department and online systems to create & maintain departmental compliance. Become first point of contact for driver/subcontractor card payments.

Key areas of responsibility.

  • Liaise with drivers and sub-contractors to pay recovery and storage charges to holding garages and police compounds using company credit cards, ensuring all charges are authorised and correct.
  • Log all payments made and share this information with finance, completing agreed shared spreadsheet with all information required.
  • Audit and report on any issues with driver invoice images.
  • Call Holding garages and acquire invoices when no invoice has been collected.
  • Ensure all information held on the system is correct, confirm amounts paid mirror the recovery system.
  • Assist with telephoning customers, garages, and other external bodies to arrange deliveries and returns as pre-planned by planners, confirm garage details.
  • Deal with incoming queries regarding deliveries and collections.
  • Assist with specialist recovery and urgent collections.
  • Assist with the management of subcontractors – allocate work when advised by planners, obtain images, paperwork etc.
  • Deal with driver queries.
  • Import instructions through instructions mailbox.
  • Assist in other areas of transport /planning process as required.
  • General office duties such as dealing with enquiries typing, scanning, database updates, filing, etc.
  • Any other duties as may be required which are commensurate with the grade of the post.
  • Complete all tasks deemed to be a reasonable request by any Transport management in a timely, efficient and safe manner.
  • Assist in dealing with queries and issues from customers, suppliers & members of the public, maintaining Transport Inbox.

Skills & Experience Required

  • Excellent Customer Service
  • Transport office experience would be advantageous but not essential
  • Good communications skills
  • IT Literate
  • Excellent attention to details
  • Able to use own initiative as well as work as part if the team