About SYNETIQ

SYNETIQ is the largest integrated salvage and vehicle recycling company, formed to become the most innovative and trusted business in the industry. SYNETIQ is a fast paced, progressive business that leads the way in raising industry standards. We continually innovate ways of working, deliver great value, ensure industry-leading compliance and offer a fantastic customer experience.

By recycling and reusing vehicle parts SYNETIQ has saved over 6 million tons of CO2 over the last two years. As part of our ongoing commitment to sustainability, we are pleased to announce that we recently achieved accreditation from The Carbon Literacy Project, which includes the roll out of Carbon Literacy training across its workforce.

Right now SYNETIQ is an exciting, high growth, company to join, with an ambitious 3 year plan which relies on cutting edge technology that drives sales and profitability.

With this in mind, we are currently recruiting for an IT Support Engineer to be based at our site in Winsford with travel to Doncaster if required. Typical working hours are 8.30am until 5.00pm Monday to Friday.

The Role

The main purpose of the role is to provide 1st line (helpdesk) technical support to internal and external customers, assisting them with hardware and software problems via phone, email or face to face.

Key Responsibilities 

  • To provide technical support answering support queries either face to face or via phone or email
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles
  • To take ownership of user problems and be proactive when dealing with user issues
  • Work closely with developers and infrastructure teams to solve problems in a timely fashion.
  • Respond to enquiries from clients and help them resolve any hardware or software problems
  • Support users in the use of computer equipment by providing necessary training and advice
  • To allocate more complex service issues to the relevant IT Support members
  • Configuring, PC’s Printers, PDA’s
  • Creating User accounts
  • Checking backup logs
  • Documenting changes to user permissions.

Skills & Experience

  • Relevant 1st line / Helpdesk support is desirable but not essential
  • Troubleshooting Microsoft Office
  • Excellent telephone manner and face to face communication skills
  • Microsoft based operating systems with emphasis on Windows desktop technologies
  • Basic understanding of PC hardware set-up and configuration
  • Server and Active Directory
  • Ability to work in a competent and efficient manner
  • Work well on your own or as part of a busy team

This is a really exciting time to join SYNETIQ having recently gone through a merger, with lots of growth on the horizon driving an amazing brand through amazing people. This is a great chance to make an immediate impact for the right person.