Admin Assistant – Hixon, Stafford.

SYNETIQ, an IAA company is a leading global marketplace connecting vehicle buyers and sellers. Leveraging leading-edge technology and focusing on innovation, IAA’s unique multichannel platform globally processes more than 2.5 million vehicles annually. Headquartered in Westchester, IL, and quoted on the NYSE, IAA has over 3,600 talented employees and over 190 facilities throughout the US, Canada and the United Kingdom.

IAA UK is a forward thinking and progressive company which has been serving the industry for over 50 years. It provides the best and most effective salvage collection and disposal service, for the UK’s top insurance, fleet and accident management companies. It has an expanding network of UK sites with over 150 employees and is renowned for processing over 50,000 vehicles every year.

Reporting to the Site Manager, you will be part of a busy team that run the daily site salvage operation process.

Overall Purpose of Role

  • Serving customers whether via telephone or face to face
  • Processing payments and costing deliveries
  • Processing, chasing, and filing invoices
  • Sorting post and responding to letters and emails
  • Processing appropriate paperwork for vehicles to be collected or delivered
  • Calling customers confirming the sale price of vehicles
  • General administration duties

Personal attributes

  • Excellent communication and customer service skills, both written and verbally
  • Previous experience in a similar customer facing role
  • Excellent attention to detail
  • Excellent organisation and time management skills
  • Adaptable and self-motivated
  • Ability to work closely within a small team

Working hours

  • Between the core business hours of 8.00am – 5.30pm Monday to Friday, working 7.5 hours a day with a 1-hour unpaid break, total hours per week 37.5

What we offer

  • Full training
  • Company uniform
  • BEN Employee Support Program
  • Workplace pension
  • Annual Leave – 30 days (inclusive of 8 days public holidays)
  • Employee Referral bonus
  • Employee wellbeing initiatives
  • Employee Recognition Awards