How do I make a complaint?
Here at SYNETIQ we want all our customers and clients to have a great experience when dealing with us.

If you are unhappy with a product or service that you bought from SYNETIQ, or want to tell us if your experience was not as expected, please put the complaint in writing to one of the following channels:

The quickest way to raise your concern is on Webchat – look for this icon on the top right-hand side of our website. When you launch the chat, choose the department you want to make the complaint to and start your chat with the word complaint. If our handlers are unable to resolve your query, they will arrange for one of our supervisors to resolve your problem.

By email – send your thoughts to who will forward your concerns to the right department supervisor to be dealt with.

In writing, please post your letter to: Complaints, SYNETIQ head office, Bentley Moor Lane, Adwick-Le-Street, Doncaster, South Yorkshire, DN6 7BD.

SYNETIQ will strive to resolve your complaint within 1 working day of receipt and will make sure the situation you have raised is fully investigated. If we can not resolve this issue in the working day, we will let you know and aim to resolve this within 5 working days.

In the rare circumstances where we are unable to resolve the complaint within 5 working days, we will keep you informed of the next steps on a regular basis. Your feedback is important to us and we record all complaints to make sure we address customer concerns and put fixes in place.