Sales & Service Executive

Our team at Gloucester is seeking a candidate with excellent customer service skills and prior knowledge of the sales process to handle inbound parts requests, provide sales quotations on our bespoke platform, and maintain exceptional service levels.

Responsibilities include identifying suitable parts from our in-house database, quoting and selling parts into the B2B market via our online portal, responding to customer inquiries in a professional manner, and resolving any issues that may arise.

Key Areas of The Role:

• To provide sales quotations on SYNETIQ bespoke system

• To answer/respond to incoming messages on the parts portal

• Provide good customer satisfaction in relation to all customer matters

• Engage with other departments to ensure parts arrive to the customer within the agreed SLA’s

• To ensure that all customer invoicing is carried out in a timely manner


• Strong communication skills

• Excellent sales ability

• Customer service oriented

• Ability to multitask and prioritise

• Proficiency with computer systems and webchat platforms

• Previous experience in sales or customer service preferred

• Knowledge of automotive parts would be advantageous

What we offer:

• Ongoing training and professional development

• Uniform and PPE provided

• Free onsite parking

• Benefithub (World’s largest selection of Employee Discounts and Lifestyle Benefits)

• Electric vehicle salary sacrifice scheme

• Telus Health

• Discounted Car parts and non-auction vehicles

• Employee discount on Vodaphone

• Paid day to volunteer for a charity of your choice

• Day shift, Monday to Friday

• Competitive basic salary

• 28 days holiday including Bank Holidays

• Pension plan with 3.5% employer contribution

This role is subject to a satisfactory DBS, Finance, Right to work and reference checks.

Who are we?

SYNETIQ Ltd., the UK-based business unit of IAA Holdings, LLC (IAA), an RB Global, Inc. company, is the leading integrated salvage, dismantling and vehicle recycling company in the UK, formed to become the most innovative and trusted business in the industry. An integrated, data-driven and innovative business, SYNETIQ has led the way in raising industry standards and continually innovates ways of working to deliver great value, ensure complete compliance and provide a positive experience.

If you’re a confident communicator with a passion for customer service, apply now!